{"id":2085,"date":"2021-08-06T10:27:43","date_gmt":"2021-08-06T03:27:43","guid":{"rendered":"https:\/\/demo8.thuythu.com\/btmglobal\/2022\/12\/28\/quan-tri-quan-he-khach-hang-toi-uu-voi-oracle-netsuite-crm\/"},"modified":"2023-01-19T17:04:09","modified_gmt":"2023-01-19T10:04:09","slug":"quan-tri-quan-he-khach-hang-toi-uu-voi-oracle-netsuite-crm","status":"publish","type":"post","link":"https:\/\/demo8.thuythu.com\/btmglobal\/quan-tri-quan-he-khach-hang-toi-uu-voi-oracle-netsuite-crm\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng t\u1ed1i \u01b0u v\u1edbi Oracle NetSuite CRM"},"content":{"rendered":"
Oracle NetSuite CRM<\/span><\/strong> l\u00e0 gi\u1ea3i ph\u00e1p \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y mang l\u1ea1i c\u00e1i nh\u00ecn 360 \u0111\u1ed9 theo th\u1eddi gian th\u1ef1c v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Gi\u1ea3i ph\u00e1p n\u00e0y cung c\u1ea5p lu\u1ed3ng th\u00f4ng tin li\u1ec1n m\u1ea1ch trong to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n Ngo\u00e0i vi\u1ec7c cung c\u1ea5p c\u00e1c kh\u1ea3 n\u0103ng CRM truy\u1ec1n th\u1ed1ng nh\u01b0 ph\u1ea7n m\u1ec1m t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u00e1n h\u00e0ng (SFA), qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb, NetSuite CRM c\u00f2n cung c\u1ea5p m\u1ed9t s\u1ed1 ch\u1ee9c n\u0103ng kh\u00e1c nh\u01b0 b\u00e1o gi\u00e1, qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng, d\u1ef1 b\u00e1o b\u00e1n h\u00e0ng v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p c\u00e1c gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/span><\/p>\n \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 l\u1ee3i \u00edch v\u00e0 t\u00ednh n\u0103ng c\u1ee7a Oracle NetSuite CRM, h\u00e3y c\u00f9ng BTM Global kh\u00e1m ph\u00e1 trong b\u00e0i vi\u1ebft n\u00e0y nh\u00e9.<\/span><\/p>\n Kh\u00e1m ph\u00e1 gi\u1ea3i ph\u00e1p Oracle NetSuite CRM<\/span><\/p>\n L\u1ee3i \u00edch c\u1ed1t l\u00f5i c\u1ee7a Oracle NetSuite CRM<\/span><\/strong><\/p>\n \u2013 T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/span><\/p>\n \u2013 N\u00e2ng cao n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c khi \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 g\u00f3c nh\u00ecn 360 \u0111\u1ed9 v\u1ec1 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n \u2013 Ph\u00e2n t\u00edch to\u00e0n di\u1ec7n c\u00e1c ch\u1ee9c n\u0103ng kinh doanh v\u00e0 t\u1ea1o b\u00e1o c\u00e1o hi\u1ec7u qu\u1ea3.<\/span><\/p>\n \u2013 T\u0103ng kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng, b\u1ea3o m\u1eadt v\u00e0 truy c\u1eadp d\u1eef li\u1ec7u CRM tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng.<\/span><\/p>\n \u2013 C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t th\u00f4ng qua d\u1ef1 b\u00e1o b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd ti\u1ec1n hoa h\u1ed3ng.<\/span><\/p>\n \u2013 Qu\u1ea3n l\u00fd vi\u1ec7c b\u00e1n h\u00e0ng tr\u00ean to\u00e0n c\u1ea7u, ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb v\u00e0 c\u00e1c \u0111\u1ed1i t\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n L\u1ee3i \u00edch c\u1ed1t l\u00f5i c\u1ee7a Oracle NetSuite CRM<\/span><\/p>\n C\u00e1c t\u00ednh n\u0103ng c\u1ee7a Oracle NetSuite CRM<\/span><\/strong><\/p>\n T\u1ef1 \u0111\u1ed9ng h\u00f3a b\u00e1n h\u00e0ng<\/span><\/strong><\/p>\n B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch<\/span><\/strong><\/p>\n T\u00ednh n\u0103ng c\u1ee7a Oracle NetSuite CRM<\/span><\/p>\n D\u1ef1 b\u00e1o b\u00e1n h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd h\u1ea1n ng\u1ea1ch<\/span><\/strong><\/p>\n H\u1ed7 tr\u1ee3 b\u00e1n h\u00e0ng, b\u00e1o gi\u00e1 v\u00e0 qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng<\/span><\/strong><\/p>\n C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/span><\/strong><\/p>\n T\u1ef1 \u0111\u1ed9ng h\u00f3a Marketing<\/span><\/strong><\/p>\n Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/span><\/strong><\/p>\n Qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi \u0111\u1ed1i t\u00e1c<\/span><\/strong><\/p>\n
<\/span><\/p>\n
<\/span><\/p>\n\n
\n<\/span> <\/span>Gi\u00fap cho b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng ti\u1ebfp c\u1eadn nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong th\u1eddi gian th\u1ef1c v\u00e0 kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 nhu c\u1ea7u th\u1ef1c t\u1ebf.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng theo tr\u1ea1ng th\u00e1i, doanh thu, ghi ch\u00fa h\u00e0nh vi chi ti\u1ebft.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Cung c\u1ea5p cho nh\u00e0 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng m\u1ed9t c\u00e1i nh\u00ecn \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>L\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch chi ti\u1ebft v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng t\u01b0\u01a1ng t\u00e1c v\u00e0 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>Cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh theo th\u1eddi gian cho t\u1eebng k\u00eanh, t\u1eebng c\u1eeda h\u00e0ng, theo vai tr\u00f2 cho c\u00e1c nh\u00f3m b\u00e1n h\u00e0ng, nh\u00e2n vi\u00ean.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>\u0110o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng li\u00ean t\u1ee5c v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>H\u1ed7 tr\u1ee3 ti\u1ebfp c\u1eadn c\u00e1c m\u1ee5c ti\u00eau kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1ec1 th\u1eddi gian gi\u1ea3i quy\u1ebft cu\u1ed9c g\u1ecdi, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Ki\u1ec3m tra c\u00e1c ch\u1ec9 s\u1ed1 marketing nh\u01b0 ch\u1ec9 s\u1ed1 v\u1ec1 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng truy c\u1eadp website, xu h\u01b0\u1edbng s\u1eed d\u1ee5ng c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 chi ph\u00ed s\u1edf h\u1eefu kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n
<\/span><\/p>\n\n
\n<\/span> <\/span>Ph\u00e2n t\u00edch doanh s\u1ed1 b\u00e1n h\u00e0ng th\u1ef1c t\u1ebf v\u00e0 d\u1ef1 b\u00e1o doanh thu \u0111\u1ecbnh k\u1ef3.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng ph\u00e2n lo\u1ea1i c\u00e1c giao d\u1ecbch \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i, b\u00e1o gi\u00e1 v\u00e0 \u01b0\u1edbc t\u00ednh doanh thu ph\u00f9.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>D\u1ec5 d\u00e0ng chuy\u1ec3n \u0111\u1ed5i b\u00e1o gi\u00e1 th\u00e0nh c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t v\u00e0 \u0111\u01b0\u1ee3c x\u1eed l\u00fd b\u1edfi h\u1ec7 th\u1ed1ng t\u00e0i ch\u00ednh t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>\u0110\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t mua h\u00e0ng, nh\u1eadp h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng th\u00f4ng minh.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>C\u1ea3i thi\u1ec7n \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a b\u00e1o gi\u00e1 v\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng b\u1eb1ng c\u00e1ch bao g\u1ed3m c\u00e1c quy t\u1eafc t\u00ednh thu\u1ebf v\u00e0 ph\u00ed v\u1eadn chuy\u1ec3n, \u0111\u1ecbnh gi\u00e1 v\u00e0 chi\u1ebft kh\u1ea5u t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>T\u0103ng t\u1ed1c qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng v\u1edbi quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ef1 \u0111\u1ed9ng v\u00e0 ph\u00ea duy\u1ec7t tr\u1ef1c tuy\u1ebfn.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>Gi\u1ea3i ph\u00e1p Oracle NetSuite CRM h\u1ed7 tr\u1ee3 trung t\u00e2m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, cung c\u1ea5p g\u00f3c nh\u00ecn 360 \u0111\u1ed9 v\u1ec1 d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh qu\u1ea3n l\u00fd c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin \u0111\u1ec3 ph\u00e2n c\u00f4ng v\u00e0 b\u00e1o c\u00e1o.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Theo d\u00f5i c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ec3 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i t\u00e1c cho t\u1eebng lo\u1ea1i v\u1ea5n \u0111\u1ec1, lo\u1ea1i tr\u01b0\u1eddng c\u1ee5 th\u1ec3.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Cho ph\u00e9p t\u1ef1 ph\u1ee5c v\u1ee5 tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u1ea3 n\u0103ng t\u1ef1 g\u1eedi y\u00eau c\u1ea7u, theo d\u00f5i tr\u1ea1ng th\u00e1i v\u00e0 th\u00f4ng tin li\u00ean l\u1ea1c.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb \u0111a k\u00eanh.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>T\u1ef1 \u0111\u1ed9ng thu th\u1eadp t\u1ec7p kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng t\u1eeb c\u00e1c trang web, c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm, email ho\u1eb7c t\u1eeb c\u00e1c s\u1ef1 ki\u1ec7n tr\u1ef1c ti\u1ebfp.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>X\u00e2y d\u1ef1ng chi\u1ebfn d\u1ecbch Email Marketing t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>H\u1ed7 tr\u1ee3 ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng th\u00eam (Upsell) d\u1ef1a tr\u00ean l\u1ecbch s\u1eed giao d\u1ecbch.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>K\u1ebft n\u1ed1i v\u1edbi gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ec3 t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u h\u1ee3p nh\u1ea5t bao g\u1ed3m th\u00f4ng tin kh\u00e1ch h\u00e0ng, d\u1eef li\u1ec7u ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng v\u00e0 c\u00e1c giao d\u1ecbch.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Theo d\u00f5i m\u1ecdi t\u01b0\u01a1ng t\u00e1c tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>C\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb t\u1ed1t h\u01a1n \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p d\u1eef li\u1ec7u gi\u1eefa CRM v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n
\n<\/span> <\/span>Ki\u1ec3m so\u00e1t ho\u00e0n to\u00e0n m\u1ecdi y\u1ebfu t\u1ed1 quy tr\u00ecnh h\u1ee3p t\u00e1c v\u1edbi \u0111\u1ed1i t\u00e1c v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/div>\n\n
\n<\/span> <\/span>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, gi\u1ecf h\u00e0ng qu\u1ea3n l\u00fd \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 hoa h\u1ed3ng, qu\u1ea3n l\u00fd c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb c\u00f9ng \u0111\u1ed1i t\u00e1c.<\/span><\/li>\n<\/ul>\n<\/div>\n\n